Your registration for a Test Session is specific to the session (date, time and location) specified in the registration. You may not cancel or transfer your registration for a Test Session except in accordance with this Policy. Cancellation Before Test Session is Held If you are unable to attend a Test Session for which you are registered, you may request a cancellation of the registration in your CELPIP Account. If your cancellation request is received by Paragon at least nine (9) calendar days before the date of the Test Session, then Paragon will grant your cancellation request and provide you with a refund of fifty percent (50%) of the fee you paid for the Test Session registration. If your cancellation request is received by Paragon less than nine (9) calendar days before the date of the Test Session, then Paragon will grant your cancellation request and you will not receive any refund of the fee that you paid for the cancelled Test Session registration. Transfer Before Test Session is Held If you are unable to attend a Test Session then you may transfer to another Test Session in your CELPIP Account for the same type of Test to which the original Test Session applied. If your transfer request is received by Paragon at least nine (9) calendar days before the date of the Test Session and Paragon grants your transfer request, then you will be required to pay a transfer fee of $50.00 CAD plus applicable taxes. If your transfer request is received by Paragon less than nine (9) calendar days before the date of the Test Session contact Paragon’s customer service at 778-327-6854 or info@celpip.ca. Paragon in its discretion may require that you support your transfer request with appropriate documentation (e.g. doctor’s note or evidence of bereavement) confirming the reason for the transfer request in form and content satisfactory to Paragon. Paragon in its discretion will determine whether to grant or refuse your request for the transfer of a Test Session registration.