IELTS has a strict booking and cancellation policy to be fair to all of our test takers. Changing any of your booking details can be done through the test centre where you booked your test. If you postpone or cancel your application more than five weeks before the test date, you will receive a refund, minus an administration charge. If you postpone or cancel within five weeks of the test date, you will be charged the full fee unless you have a serious medical reason. If you provide a medical certificate within five days of the test date, we will be happy to provide you with a refund minus the local administrative cost.